Street lights help to make Surrey's roads safer for traffic by providing light on the streets that can illuminate possible road hazards.
Give us your thoughts on the LED Street Lights Study . With the Study, we're looking at the viability of using LED street lights instead of high pressure sodium (HPS) fixtures that are currently the City's standard.
Reporting street light problems
If you witness anyone in the act of stealing wires from City property, contact the RCMP at 9-1-1.
Use our online service request or call the Street Light Maintenance Line at 604-591-4338 to report
- street light outage,
- street light malfunctioning,
- street light damage,
- wires hanging out of a street pole,
- missing street light base covers, or
- a tree that is blocking a City street light, causing a safety concern.
Have the street light's location, the pole number (on the pole, at shoulder height), type of pole (wood, metal, concrete, etc.) your name and contact information ready when you report these street light problems.
- Street light repair: within 1 to 2 weeks of your request, unless the light's out because of wire theft. When the light's out because of wire theft, repair can take up to 3 weeks.
- Tree blocking: if tree trimming is needed, we'll do it within 2 to 3 weeks of your request.
We replace the lamps, do service on the base and paint street light poles every 5 years.
Installing a street light
We put in street lights in areas of new development to improve pedestrian and traffic safety. The City of Surrey currently maintains about 29,000 street lights.
Developers must also install special ornamental street lighting in new developments in a defined Neighbourhood Concept Plan (NCP) area. Outside of an NCP area, developers install standard metal and silver ornamental street lights.
Street lights on rural roads
On rural roads, we only install street lights at intersections. Additional lighting can be put up on existing BC Hydro poles along a public right-of-way if all necessary electrical connections are available. BC Hydro will typically install a street light on a rural road within 6 months of a request, but it depends on BC Hydro work levels.
Street lights in back lanes or walkways
We put up street lights in newly built walkways, but don't install them in existing walkways or in back lanes. If you'd like extra lighting near your back lane, you can put up motion detector lights to increase lighting levels in these areas.
Extra lighting is only 1 option to deter crime in back lanes or walkways. Start a neighbourhood watch group, report vandalism and graffiti immediately, or report illegal activities to the Surrey RCMP at 604-599-0502 to keep these areas safe. Call the Surrey Crime Prevention Society at 604-502-8555 for more information on reducing crime in walkways or back lanes.
Moving a street light
Street lights too close to driveways
Driveways must be at least 1 metre from street light poles. If you feel the street light is blocking your driveway, you have 2 options: to move the street light, or move your driveway.
The cost of relocating a street light can range from $5000 to $7000. Realigning or narrowing the driveway to provide the required clearance is often cheaper.
To realign your driveway, you must have a Driveway Permit. Call the Engineering Department at 604-591-4340 for information on this permit.
To relocate a street light that's too close to your driveway,
- contact the Traffic Operations Section at email@example.com to get a quote for the full cost, then
- send a cheque for the full amount made out to “City of Surrey Traffic Operations Section.”
Once full payment is received, our Traffic Operations Section will issue a service request. We'll typically move the street light away from your driveway within 2 to 3 weeks of our service request.
Removing a street light
Request a BC Hydro light street light removal where a new City street light has been installed beside it with a written request to the Traffic Operations Section, including the
- description of the street light(s) you'd like removed,
- location of the street light(s) you'd like removed,
- your name, and
- your contact information.
We'll then investigate your request. If the street light isn't required for traffic safety, we'll forward your request to BC Hydro to have the street light removed.
Changing street light brightness
Reducing street light brightness
We may be able to install a street light shield to reduce street light brightness when we get a property owner's request. We don't install shields on street lights along arterial roads, or on street lights that are required for traffic safety.
To request a street light shield near your property,
- contact the Traffic Operations Section at 604-591-4225 to get a quote for the full shield installation cost,
- then send a cheque for the full amount made out to “City of Surrey Traffic Operations Section.”
Once full payment is received, our Traffic Operations Section will issue a service request. We'll typically install the street light shield within 2 to 3 weeks after we make the service request.
Contact our Traffic Operations section by eMail at Traffic@Surrey.ca or by phone at 604-591-4338 for more information on street lights.